1. Information We Collect
When you submit a contact or quote request form on our website, we collect the information you provide, which may include your name, email address, company name, city, state, postal code, and details about your lumber needs. We do not collect sensitive personal information such as Social Security numbers, financial account details, or government-issued identification numbers.
We also automatically collect standard technical information when you visit our website, including your IP address, browser type, operating system, referring URL, and pages viewed. This data is collected through standard web server logs and analytics tools.
2. How We Use Your Information
We use the information you provide to:
- Respond to your inquiries and provide quotes
- Process and fulfill orders
- Communicate with you about your projects
- Improve our website and services
- Comply with legal obligations
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
3. Data Storage & Security
Form submissions are transmitted securely to our CRM system via encrypted HTTPS connection. We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
4. Cookies
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
5. Third-Party Services
We use third-party service providers for website hosting, analytics, and form processing. These providers have access to personal information only as necessary to perform their functions and are obligated to maintain its confidentiality.
6. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
To exercise any of these rights, contact us atinfo@new-york-lumber.com.
7. Children's Privacy
Our website is not directed at children under 13, and we do not knowingly collect personal information from children under 13.
8. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.
9. Contact
For questions about this privacy policy, contact us atinfo@new-york-lumber.comor write to us at: New York Lumber, 47-55 37th Street, Long Island City, NY 11101.